Branch Operations Manager
(Full-Time)
Katharine White Harvey - 313 Bartlett Dr. El Paso, Texas. 79912
JOB SUMMARY:
Under the supervision of the Branch Operations Administrator, the Branch Operations Manager is responsible for the design, development, marketing, implementation, management, and evaluation of all fitness, aquatic, leisure learning programs for assigned branch(es). Is the expert on the YWCA programs and helps customers to access services throughout the agency. Is responsible for ensuring a great experience and positive image of the YWCA at customer entry points. Ensures that high standards of quality service are maintained at YWCA branches. Monitors supplies and approves weekly orders at assigned branches.
ESSENTIAL JOB FUNCTIONS:
Regular attendance at Employer's place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
Responsible for customer acquisition and retention through appropriate Client Relationship Associate’s training and customer service operations.
Works with the division administrator to create, coordinate and manage sales initiatives and marketing plans by implementing promotions, trends and business techniques to achieve annual revenue goals.
Hires, schedules, supervises, trains, counsels and evaluates assigned staff to achieve outstanding customer service and highly qualified personnel.
Ensures proper application and receipting of all customer payments. Assures proper reconciliation and security of all monies associated with agency business operations including deposits turned in by other programs and departments. Acts as a liaison to the accounting department.
Monitors customer accounts and front desk procedures at one location to ensure proper cash management and appropriate charges to customer accounts. Liaisons with the Accounting department to resolve discrepancies.
Supervision of fitness/aquatic center programs includes, but is not limited to, fitness assessments, program recommendations, weight room/cardio orientations, personal training, youth fitness, and active older adult programs.
Researches, designs, plans, implements, and evaluates programs for the facility to include new programming ideas, networking with other fitness professionals, and analyzing competitive programs.
In collaboration with the Administrator and the Marketing Department, plans, develops, implements, and evaluates marketing and promotional activities for the branch to include marketing strategies, marketing plans, production of promotional materials, and marketing effectiveness to result in increased memberships and revenues related to program.
Develops and manages the health and wellness budget by gathering and analyzing financial information about services and operations, projecting revenue and expense, and monitoring budget progress monthly to assure that financial goals are met. Reviews results with the HWS Administrator monthly, recommending necessary corrective actions
Represents the YWCA and HWS programs with community groups and health organizations. Maintains external contacts with medical community, health/wellness facilities including those in assisted living establishments, and wellness program managers within local businesses and organizations.
Maintains established safety standards in all department programs.
Supervises equipment maintenance and upkeep of fitness and aquatic areas and purchase of supplies and equipment within department budget.
Manages fitness and aquatics contracts, grants or collaborative agreements.
Daily ensures the timely opening and closing/securing of agency branch.
Monitors assigned facilities and grounds to ensure they are maintained in above average condition.
Works with Volunteer Services to place and train volunteers to conduct member tours, prospective member follow up, and phone communications.
Maintains key and maintenance logs associated with branch.
JOB QUALIFICATIONS:
College degree or an equivalent combination of education and experience preferred. Relevant sport/exercise/health sciences management related degree is a plus.
Minimum two (2) years business and/or customer service supervisory experience required.
Knowledge in the fields of exercise physiology, kinesiology, exercise leadership, and nutrition, or other health and wellness area is a plus.
Sales and marketing, management and business skills including familiarity with financial records and accounting principles are essential for this hands-on business and people management role.
Excellent interpersonal skills, customer care and a high level of enthusiasm are essential.
Must demonstrate flexibility with strong leadership qualities and an eye for detail.
Must have working knowledge of PC and Microsoft software including Word and Excel, desktop publishing, data entry and spreadsheets.
Must have current certifications for CPR and first aid or obtain it within 30 days of employment. Must maintain these certifications throughout employment
Must be able to work under pressure with constant interruptions.
Must be able to work independently and autonomously.
Must be able to make sound judgments, have excellent decision-making skills, and possess strong conflict resolution skills.
Ability to communicate effectively with individuals and groups, both verbally and in writing, essential.
Ability to work cooperatively with staff, YWCA personnel, community groups, and the public needed.
Bi-lingual capability in English/Spanish preferred.
Must have access to a personal vehicle and have insurance in accordance with minimum state requirements.
ANTICIPATED BENEFITS:
YWCA Membership and Program Discounts
Basic Life Insurance
Medical, Dental, Vision and Retirement